Terms and Conditions ewin — Complete Guide for All Malaysian Members

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and ewin ("Platform", "we", or "ewin") regarding the use of the website, mobile app, and all services offered by ewin.

By accessing or using any part of the ewin platform, you hereby acknowledge that you have read, understood, and agree to be bound by these Terms together with the Privacy Policy and Responsible Gaming Guidelines ours, which forms part of these Terms in their entirety.

These Terms are a living document that may be updated from time to time. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of the Terms in effect.

To register and use ewin's services, you must meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not residing in a jurisdiction that prohibits or restricts online gambling activities.
• Not currently under a self-exclusion period from any gambling platform.
• Registering under your own name only — not on behalf of another person.
• Having full legal capacity to enter into binding contracts.

Each user is only permitted to hold one (1) active account at ewin at any time. Creating multiple accounts, whether using different names, email addresses, phone numbers, or payment methods, is a serious violation of these Terms.

Identity Verification Process (KYC)

Ewin conducts a Know Your Customer (KYC) process as part of its anti-money laundering (AML) compliance. You may be required to provide:

• Valid copy of Malaysian identity card (MyKad)
• Bank statement or recent proof of address (no older than 3 months)
• Proof of ownership of the payment method used
• Any other information required at ewin's discretion

Ewin reserves the right to suspend or hold withdrawals until the KYC process has been fully completed. Information provided for KYC is used solely for verification purposes and is protected in accordance with Privacy Policy ours.

Password Security

You are solely responsible for keeping your account login credentials confidential. ewin will never ask for your password through any communication channel. If you suspect your account has been compromised, contact ewin customer support immediately.

Ewin accepts deposits via a variety of secure and trusted local payment methods, including DuitNow, FPX transfers, and supported e-wallets.

• The minimum deposit is RM10 for most payment methods.
• All deposits must be made using a payment method registered under the member's own name.
• Third-party deposits — that is, deposits made using another person's account — are strictly prohibited.
• Ewin does not charge processing fees for deposits; however, payment providers may apply their own fees.
• Funds are credited to your ewin account instantly once payment is confirmed.

Cash withdrawals from your ewin account are subject to the following conditions and procedures:

• The minimum withdrawal is RM30.
• Withdrawals can only be processed to a bank account or e-wallet registered under the same name as the ewin account holder.
• Withdrawal processing typically takes 5–15 minutes for regular members, and faster for VIP members.
• Ewin reserves the right to request additional KYC verification before processing withdrawals that exceed certain limits.
• Bonus balances that have not met wagering requirements cannot be withdrawn — only net cash balances are eligible for withdrawal.

Bonus Withdrawal

Funds earned from bonuses may only be withdrawn after the wagering requirements set for each bonus have been fully met. Wagering requirements vary by bonus type and are clearly stated on the Promotions.

All promotions, bonuses, and special offers provided by ewin are subject to the specific terms stated alongside each promotion. General terms applicable to all promotions are:

• Only one active deposit bonus is allowed per account at any one time.
• Bonuses are for the personal use of the member only and are non-transferable.
• Ewin reserves the right to void bonuses and associated wins if fraud or abuse is detected.
• Claiming bonuses multiple times using duplicate accounts constitutes fraud and will result in a permanent ban.
• Ewin reserves the right to modify, suspend, or terminate any promotion at any time with minimum notice.

Promotion Abuse

Ewin uses sophisticated detection systems to identify promotion abuse. This includes but is not limited to placing bets structured to meet wagering requirements without genuine risk (matched betting), the use of automation software, and account collusion to exploit promotions. Any detected abuse will result in the cancellation of all related bonuses and wins.

All games on ewin are operated using a random number generator (RNG) certified by independent auditing bodies to ensure fairness. By playing on ewin, you agree that:

• Game results are final and cannot be disputed except in cases of clear technical failure.
• In the event of a technical failure during gameplay, ewin reserves the right to void the affected round and refund the wager.
• The use of any software or method designed to gain an unfair advantage is strictly prohibited.
• Betting with illegally obtained funds is prohibited and will be reported to the relevant authorities.

RTP (Return to Player) information for each game is available within the respective game details. ewin is committed to ensuring all games maintain their advertised RTP.

The collection, use, and protection of your personal data is governed by Privacy Policy ewin, which forms an inseparable part of these Terms. By using the ewin platform, you agree to the processing of your data as described in the Privacy Policy.

Ewin uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Sensitive data such as payment information is stored using industry-standard security protocols and is not stored directly by ewin.

Your data will not be sold or shared with any third party for marketing purposes without your explicit consent. Data sharing is limited strictly to:

• Payment processing providers for transaction purposes
• Regulatory authorities where required by law
• Technical service providers bound by confidentiality agreements

Ewin takes social responsibility seriously. We fully support responsible gaming practices and provide a range of tools to help members maintain control over their playing habits.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss amount within a specified period.
• Session Limit: Limit the amount of time you spend playing each session.
• Temporary Pause: Take a break from the platform for 24 hours up to 6 months.
• Self-Exclusion: Exclude yourself entirely from the platform for an extended or permanent period.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek help immediately. More information is available on the Responsible Gaming ours.

To the extent permitted by applicable law, ewin, its directors, employees, partners, suppliers, and agents shall not be liable for:

• Any indirect, consequential, or punitive loss or damage arising from use of the platform.
• Service disruptions caused by events beyond our control, including internet outages, power failures, or natural disasters.
• Data loss resulting from technical failures or third-party cyberattacks, even where we have taken reasonable precautionary measures.
• Actions or omissions of third-party game providers within the ewin platform.

Ewin's maximum total liability to you under any circumstances shall not exceed the amount you have deposited in the 30 days prior to the event giving rise to the claim.

Ewin reserves the right to close or suspend any account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected activity related to fraud, money laundering, or financing of illegal activities.
• Confirmed duplicate account creation or promotion abuse.
• Providing false information during registration or KYC.
• Use of automation software, bots, or other fraudulent methods.
• Requests from law enforcement authorities.

Voluntary Account Closure by Member

You may request account closure at any time by contacting ewin customer support. Any remaining valid cash balance (after deducting bonuses that have not met requirements) will be returned via your original payment method within 5–10 business days, subject to KYC requirements.

Ewin reserves the right to amend, update, or replace any part of these Terms at any time without prior notice for minor changes. For significant changes, ewin will endeavour to provide at least 7 days' notice before the changes take effect, via:

• In-platform or in-app notifications from ewin
• Email to your registered email address
• Prominent notice on this Terms and Conditions page

Your continued use of the ewin platform after any amendment takes effect constitutes your acceptance of the revised Terms.

Dispute Resolution

Any dispute arising from use of the ewin platform shall be resolved exclusively through binding arbitration. You and ewin agree to resolve disputes on an individual basis and not as part of a class action. These Terms are governed by the applicable laws of the jurisdiction in which the platform operates.